Frequently Asked Questions

What do I need to use Mobile Sports Betting?

• An account with your mobile phone operator that allows you to connect to Internet sites
• An account with BetJacks Sports
• A Java-enabled mobile phone for the downloadable applications.

How do I download and install the Mobile Betting?

After specifying your country of residence and mobile phone number on the website, you will receive a SMS service message on your phone. Be patient as this process can take a couple of minutes. If the SMS service message has still not arrived after 15 minutes, go back and try the download process again.

• Open this message according to your phone's instructions. You may be shown details about the message, such as the version number and size.
• There will be an option to download or retrieve the message. Select this option.
• On some phones, there may follow an option to choose a location to save the application to. Select the default unless you want to save it elsewhere.
• The application should now start downloading. Your phone will inform you when this is complete - it should take around two minutes.
• Once complete, you may have the option to open the application straight away. If not, you will find it in the Games or Applications section of your phones menu.

What happens if I receive a call or alert whilst using the Mobile Betting?

If you are using GPRS for connectivity then your phone will still be able to receive inbound Voice and SMS traffic. The game will re-connect itself automatically once the call has been completed meaning you will not miss a call while playing the game

What happens if I lose connection whilst using the Mobile Betting?

Should you lose connection whilst using the Mobile Betting, you will be able to resume normal operation once the mobile signal is restored. Should you lose a connection whilst in the process of making a transaction, please check the 'Bet History' screen to check that your bet was completed successfully. Remember, a transaction is not confirmed unless a confirmation number has been issued. If you are in any doubt as to whether a bet has been placed call our Customer Services department.

I've downloaded and installed the Mobile Betting, but can't seem to connect.

In some circumstances, a user can successfully download Mobile Betting but can't connect. This is probably because the phone is setup incorrectly. To resolve this you can ask your mobile network operator to send the INTERNET or WEB APN settings to your phone.

How do I know if my mobile phone is compatible with the Mobile Betting?

Mobile Betting is compatible with a wide range of Java compatible phones. If your phone is less than 2 years old then it is likely to support the service. We are constantly adding new handset support so if your phone is not currently compatible but is likely to be in the near future then we can store your details and inform you when a specific version for your phone is ready for download. If your phone includes the ability to download Java 'Games' (check with your handset supplier) then you will be able to use this service.

How do I tell what mobile phone I have?

The model number is usually printed under your mobile phone battery.

What is WAP?

WAP stands for Wireless Application Protocol and means access to the Internet from your mobile phone.

What is 3G/EDGE/GPRS?

GPRS stands for General Packet Radio Service and is 'always on', high-speed data service. It means you are charged for the quantity of data you download regardless of how long you are online.

Enhanced Data for GSM Evolution (EDGE) bridges the gap between GPRS and 3G technologies. It provides download and browsing speeds up to three times faster than GPRS.

3G is the next generation of mobile network technology. It means you can access your email, the internet and your office networks up to seven times faster than standard dial-up

What is Java?

Java is the programming language that the service is written in. Most new mobile phones now support Java applications. In most phone retail outlets or websites mobile phones are listed as supporting 'games'. This is referring to Java Games that can be downloaded to your phone. If you phone supports games then it will support this service.

How do I get 3G/EDGE/GPRS?

You need to contact your mobile network operator. Usually they'll be able to turn on 3G/EDGE/GPRS for you in a matter of hours. They'll often do this by sending you a message that contains all the relevant 3G/EDGE/GPRS settings.

I don't know whether I've got 3G/EDGE/GPRS or not, how can I tell?

If you can connect to WAP sites and your phone is displaying a 'G' or 'E' symbol within a box then you have 3G/GPRS/EDGE.

Does it matter which Mobile Network Operator I use?

Our mobile service is available on all Irish mobile networks. The service may also be available on some European and Asian mobile network operators.

How do I get support?

Feel free to contact us with any questions or support issues.
We will endeavour to answer all queries within 4 hours.
We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.