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Responsible gaming

For most of us, gambling is just a bit of fun that we can enjoy any time, but a small percentage of players might be underage or might have let gambling become the main focus in their life. As the provider of our gambling and betting services, BetJacks is committed to responsible gambling.

People who may need to control their gambling

Most people gamble within their means, but for some it can spiral out of control. When playing the games, keep in mind the following:

  • Gambling should be seen as just for fun, not a way of earning money
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of how much time and money you spend gambling
  • If you need help, use the deposit limits and time limits in the player protection page to control the amount you can spend

Do you need to control your gambling?

Ask yourself the following questions:

  • Do you lose time from work or education due to gambling?
  • Has gambling ever made your home life unhappy?
  • Do you gamble to pay debts or solve financial difficulties?
  • After a loss, do you feel you need to gamble again to try and make up what you've lost?
  • After a win, do you have a strong urge to try and win more?
  • Do you ever gamble until all your money has gone?
  • Have you ever lied, borrowed, sold or stolen anything to finance gambling?
  • Do you prefer to gamble than spend time with your family or friends?
  • Are you reluctant to use 'gambling money' for normal expenditures?
  • Have you ever gambled to escape worry, trouble or boredom?
  • Does gambling cause you to have difficulty in sleeping?
  • Do you ever have an urge to celebrate any good fortune with a few hours of gambling?
  • Do arguments, disappointments or frustrations give you the urge to gamble?
  • Do you ever feel depressed or consider harming yourself as a result of your gambling?

People with a compulsive gambling problem are likely to answer 'yes' to some of these questions. If you need more help, get in touch with one of the following organisations:

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.


01 872 1133 from Ireland
08700 50 88 80 from the UK

Website: (Ireland) (UK)


Living with a gambling problem can be tough. But you are not alone. Confidential counselling is only a phonecall away where the counselors at the other end of the line understand that you need a safe anonymous place to get information about problem gambling. They appreciate that reading this and picking up the phone can be the hardest steps you will take toward a solution to your gambling problem. If you are not sure if you have a problem, counselors can help you sort out your feelings. Gamcare provide a confidential telephone counselling national helpline for anyone who is concerned about their own, or someone else's gambling.


1800 246 139 from Ireland
0845 6000 133 from the UK
+44 845 6000 133 International (24 hours 7 days a week)




Information on how to gamble responsibly and advice on dealing with problem gambling.


Deposit limits

Deposit limits are easy to set and help you control the amount you put into your account over a particular period.

Players at BetJacks Poker & Casino can help in ensuring that their game play is kept to a level that is manageable by setting their own credit card deposit limits with a 24hr cooling off period.

Click here to download this form. (for Poker and Casino account users only)

Sports and Bingo customers should contact us directly at support (at)


If you think you need a break from gambling, you can use one of the forms here. You will not be able to log in to your account for the amount of time you specify. Once that time's up, you can log in again.
Players at BetJacks Poker/Casino can help in ensuring that their game play is kept to a level that is manageable by:

  • Temporarily exclude themselves from playing for a period of time.
    Click here to download this form. (for Poker and Casino account users only)
  • Close their accounts down completely.
    Click here to download this form. (for Poker and Casino account users only)

Sports and Bingo customers should contact us directly at support (at)

Underage players

Nobody under the age of 18 is allowed to play our games. If you are worried that under-18s may use your computer to play our games, try any of the following steps:

  • Create separate profiles for everyone who uses your computer, so that nobody else can access your information
  • Don't leave the computer unattended when you are logged in
  • Don't share your credit card or bank account details with under-18s
  • Do not use the 'Save Password' option on login screens
  • Use child protection software to block gaming sites from under-18s. Companies that provide filtering software include:

If you know someone under the age of 18 who is registered with us, please contact us immediately at support (at)

Betjacks Support

Welcome to

We are here to help you 24 hours a day, 7 days a week. Please don't hesitate to contact us with any questions or comments you may have.

You can contact us via phone, fax, or email.

Please mention your account name/number and whether you are registered on Sports, Casino, Poker, Bingo or Games when contacting our support.

We try to reply all email quries within 4 hours. Also check our FAQs section.

Founded in 2008, BetJacks is a wholly owned Irish company and is headed by an experienced management team that have extensive knowledge of the online gaming industry.

BetJacks is partnered with some of the world's leading gaming platforms and payment providers ensuring a FUN, SAFE and SECURE environment for our users.